Where do you ship?
Canada and the United States.
How long does delivery take?
Processing is 1–3 business days, then 7–12 business days in transit. Most orders arrive within 8–15 business days of ordering. Every order gets tracking by email as soon as it ships.
Why isn’t delivery faster?
We don’t hold warehouse stock — your order ships directly from our supplier partner. That keeps prices low, and we state the real timeline upfront instead of promising two days and missing it.
Where does my order ship from?
Depending on the product, from a fulfilment partner in Canada, the US, or overseas. The price you pay at checkout is the total for the product and delivery — launch products ship on duty-paid lines, so there is no surprise customs bill on delivery. (If that ever changes for a product, it will say so on that product’s page before you buy.)
Why does the packaging look plain / different from the photos?
Suppliers ship in plain protective packaging, which may differ from listing photos. The product inside is what’s described; if it isn’t, that’s our problem to fix — see returns.
Can I change or cancel my order?
Email sales@proninjatechnologies.com as fast as you can. If the order hasn’t been sent to the supplier (usually within 12 hours), we’ll change or cancel it free. After that, it has likely shipped and the returns policy applies.
What if my item arrives damaged or wrong?
Email us a photo within 30 days of delivery. We’ll offer a free replacement or a full refund — your choice. See the returns policy for the details.
Do you have a physical store?
No — we’re online only, based in Kitchener, Ontario.
Are your products brand-name?
No. We sell generic, unbranded problem-solvers, chosen on ratings and buyer feedback — the value is in the design, not a logo.
What currency are prices in?
Prices are in Canadian dollars (CAD); your card issuer converts if you pay from outside Canada.
How do I contact you?
sales@proninjatechnologies.com — a person replies, normally within one business day.