Last updated: November 5, 2026
Pan and Pine is operated by Proninja Technologies Limited (Kitchener, Ontario, Canada).
Processing time
Orders are processed and sent to our fulfilment supplier within 1–3 business days of payment.
Delivery estimate
Standard delivery to Canada and the United States takes 7–12 business days after processing (most orders arrive within 8–15 business days of the order date). Delivery times are estimates, not guarantees; weather, carrier backlogs and remote addresses can add time.
Shipping cost
Standard shipping is free on all launch products — the price at checkout is the total you pay for product and delivery, plus any applicable taxes calculated at checkout.
How shipping works
We do not hold inventory. Your order is shipped directly by our supplier partner in plain packaging. If you order several products, they may arrive in separate packages on different days at no extra cost to you.
Tracking
When your order ships, we email you a tracking number. Tracking can take a few days to show its first carrier scan — this is normal for cross-border shipments.
Duties and customs
Launch products ship on duty-paid delivery lines: you will not be charged customs duties or brokerage fees on delivery for orders to Canada or the US. If a future product cannot ship this way, that will be stated on its product page before purchase.
Delays
If your order has not arrived 15 business days after the shipping email, contact us at sales@proninjatechnologies.com. We will trace it and, if it is lost, offer a free reshipment or a full refund.
Incorrect addresses
Please check your shipping address at checkout. We cannot reroute an order once shipped, and we are not responsible for delivery failures caused by an incorrect address entered at checkout — but contact us and we will help however we can.