Last updated: November 5, 2026
We want you to be happy with what you ordered — and because our products ship directly from supplier partners, this policy explains exactly how returns work here.
Your 30 days
You may request a return within 30 days of delivery for any reason.
Damaged, defective or wrong items — always on us
If your item arrives damaged, defective, or is not what you ordered:
- Email sales@proninjatechnologies.com within 30 days of delivery with your order number and a photo/video of the problem.
- Choose a free replacement or a full refund to your original payment method.
- For items under CAD $25, no return is required — keep, donate or discard the item. For items CAD $25 and over, we may ask you to return the item; where the fault is ours, we provide a prepaid return label or reimburse reasonable return postage.
Change-of-mind returns
Items must be unused, unwashed and in original condition. Contact us first at sales@proninjatechnologies.com — we will give you the return address by email. Never return an item to the shipping address on the parcel (that is the supplier’s facility and the return will be lost). Change-of-mind return postage is at the customer’s cost. On receipt and inspection, we refund the product price to your original payment method.
Exceptions
For hygiene reasons, food-contact items can only be returned as change-of-mind if unopened and unused. This never limits your rights for damaged, defective or incorrect items, and nothing in this policy limits any right you have under Canadian or US consumer protection law.
Refund timing
Approved refunds are processed within 5–10 business days of approval (or of the returned item’s arrival, for change-of-mind returns). Refunds go to the original payment method only.
Exchanges
We don’t run a separate exchange system — return for a refund and place a new order, or ask us about a replacement for damaged/defective items.
Cancellations
Orders can be cancelled free of charge before they are sent to the supplier (usually within 12 hours of ordering). After that the order has entered fulfilment and this returns policy applies on delivery.
Questions: sales@proninjatechnologies.com.