Last updated: November 5, 2026
Pan and Pine (“we”, “us”) is operated by Proninja Technologies Limited, Kitchener, Ontario, Canada. This policy explains what personal information we collect when you shop with Pan and Pine and why.
What we collect
(a) Order information: name, billing and shipping address, email, phone number, and order details — needed to fulfil your order. (b) Payment information: processed securely by our payment provider (Stripe); we never see or store your full card number. (c) Device and usage information: standard cookies and analytics about how the store is used, to improve it. (d) Communications: emails you send us.
How we use it
To process and deliver your order, communicate about it, provide support, prevent fraud, improve the store, and — only with your consent — send marketing emails. You can unsubscribe from marketing at any time; order emails are not marketing.
Who we share it with, and why
- Our hosting provider and WooCommerce — the platform that runs the store and processes orders.
- Payment providers — to take payment and process refunds.
- Fulfilment suppliers and carriers — your name, delivery address and (where the courier requires it) phone number are shared with the supplier partner shipping your order and the carrier delivering it, for delivery purposes only. Our suppliers ship directly to you, which is why this sharing is necessary.
- We do not sell your personal information.
Cookies
The store uses cookies required for checkout and cart function, plus analytics cookies. You can control cookies in your browser settings; blocking required cookies will break checkout.
Retention
Order records are kept as long as needed for tax, accounting and warranty purposes under Canadian law. Support emails are kept while needed to resolve your issue and for a reasonable period after.
Your rights
You may request access to, correction of, or deletion of your personal information (subject to legal retention duties) by emailing sales@proninjatechnologies.com. We respond within 30 days.
Changes
We may update this policy; material changes will be posted on this page with a new date.
Contact: sales@proninjatechnologies.com.